In case of No-Show, no amount will be refunded to the User.
Company does not allow the Luxury Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery or any part of the vehicle. In such events, the User will be charged the actual cost towards repairing/cleaning of the interior or exterior of the vehicle.
Replacement Luxury Cars shall be provided within city limits only (subject to availability of a similar segment in the city) in all cases where the vehicle develops a mechanical error and restrains the User from its use. If a vehicle develops such an error outside city limits, a replacement vehicle will not be provided, and the agreed rental amount will still be charged. Company’s decision related to replacement vehicles will be final.
For Chauffeur driven cars, fuel is inclusive in the selected rental package.
Reservations need to be cancelled through the Website or Mobile App.
Extra hours will be applicable after 20 minutes over the basic package selected by the renter.
If the travel exceeds beyond the booked package, the customer will be billed for extra usage. Extra usage will be billed based on extra hours and kilometres, according to the booked car category.
To cancel a booking, the guest needs to send a cancellation mail to karmtravelexperts@gmail.com.